Quadient Event Messages
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Quadient Event Messages
Franking machine FAQs
The franking machines supplied by IMS are reliable, easy to use, and full of modern features to let you post your mail cheaper and easier than ever, but sometimes you may get a bit stuck with something. Our support team are always here to help, and if needed an engineer visit can be arranged, however on many occasions there is an easy fix and with a tiny bit of help you can solve the problem yourself.
Check out our FAQ section for more handy hints and tips, and below is a list of the event messages on your Quadient (Neopost) or Twofold Franking Machine
We're here to help with your franking machine problems ... just call 0118 982 0988
Important changes to franking machines
Royal Mail requires all franking machines to be upgraded to MailMark franking.
| Event Message | Short Description | Long Description | Detailed Description |
|---|---|---|---|
| Mail In The Base | Mail piece in base when Start Button pressed. | Mail was inserted into the mailing system before the start button was pressed. | Remove all mail pieces from from the mailing system and press START. |
| PO Lockout | 90 day Time limit reached | 90 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "PO LOCKOUT" message will be displayed and postage printing is disabled. To Clear A PSD Locked message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the "MENU" button. 2. Select, "My Funds". 3. Select, "Postal Inspection" or "Audit". 4. Press the "OK" button to confirm. 5. The mailing system will contact the server to perform the inspection. - The mailing machine will indicate when the call is complete. 6. Press the "Home" button to return to the home screen. To Avoid A PSD Locked message, perform this process and the beginning or end of the month. |
| PSD Locked | 90 day Time limit reached | 90 day time limit for server communication reached | Postal regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "PSD LOCKED" message will be displayed and postage printing is disabled. To Clear A PSD Locked message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the "MENU" button. 2. Select, "My Funds". 3. Select, "Postal Inspection" or "Audit". 4. Press the "OK" button to confirm. 5. The mailing system will contact the server to perform the inspection. - The mailing machine will indicate when the call is complete. 6. Press the "Home" button to return to the home screen. |
| Postal Inspection Required | 90 day Time limit reached | 90 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "Postal Inspection Required" message will be displayed and postage printing is disabled. To Clear A PSD Postal Inspection Required message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the "MENU" button. 2. Select, "My Funds". 3. Select, "Postal Inspection" or "Audit". 4. Press the "OK" button to confirm. 5. The mailing system will contact the server to perform the inspection. - The mailing machine will indicate when the call is complete. 6. Press the "Home" button to return to the home screen. To Avoid A PSD Postal Inspection Required message, perform this process and the beginning or end of the month. |
| Security Timeout | 90 day Time limit reached | 90 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "90 or 109 Day Security Timeout" message will be displayed and postage printing is disabled. To clear the message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the "MENU" button. 2. Select, "My Funds". 3. Select, "Postal Inspection". 4. Press the "OK" button to confirm. 5. The mailing system will contact the server to perform the inspection. - The mailing machine will indicate when the call is complete. 6. Press the "Home" button to return to the home screen. To avoid the message, perform this process and the beginning or end of the month. |
| High Value Amount Error | Amount exceeds High Value Threshold | The postage amount requested exceeds the High Value Threshold. | The mailing system allows you to set a limit (threshold) to the postage value allowed to be printed. If you attempt to print a postage amount that exceeds this threshold, you will receive the message "High Value Amount Error". To change the High Value Threshold, do the following: (Menus may vary slightly depending on the model.) 1. Login as Supervisor. 2. Select Default User Preferences. 3. Select High Value Amount Entry. 4. Enter the desired value for the High Value Threshold and select OK. |
| Low Funds Warning | Postage funds are almost depleted. | The mailing system is warning you that the amount of available funds has reached a low level. | The mailing system warns you when your available funds reach a Low Funds Threshold which you can change to suit your needs. When your available funds reach this threshold value, you will receive the message "Low Funds Warning". To change the Low Funds Threshold, do the following: (Menus may vary slightly depending on the model.) 1. Login as Supervisor. 2. Select Default User Preferences. 3. Select Funds Setting. 4. Enter the desired value for the Low Funds Threshold and select OK. |
| BAS-01-011 or DBX-01-011 | Modify not authorized | A display of BAS-01-011 or DBX-01-011 indicates that the mailing system can not modify status of last active operator. | |
| BAS-02-037 or DBX-02-037 | The base serial number entered is not compatible with the checksum | The base serial number entered is not compatible with the checksum | |
| BAS-02-038 or DBX-02-038 | The Dynamic scale serial number entered is not compatible with the checksum | The Dynamic scale serial number entered is not compatible with the checksum | |
| BAS-02-041 or DBX-02-041 | A wizard is already started and system can't run several wizard in the same time | A wizard is already started and system can't run several wizard in the same time | |
| BAS-02-042 or DBX-02-042 | Differential weighing not available | ||
| BAS-02-043 or DBX-02-043 | Default Differential weighing not available | ||
| BAS-02-044 or DBX-02-044 | Technical Error | ||
| BAS-02-047 or DBX-02-047 | Bad MMF CRC | The CRC of OMMF serial number is not valid. | |
| BAS-02-048 or DBX-02-048 | Invalid Reset Basic Amount | ||
| BAS-02-049 or DBX-02-049 | Scan Serial number is not valid | ||
| BAS-02-055 or DBX-02-055 | Diverting weight low limit | Low limit value not between 1 and 9999 grams. | |
| BAS-02-056 or DBX-02-056 | Diverting weight high limit | High limit value not between 1 and 9999 grams. | |
| BAS-02-057 or DBX-02-057 | Diverting weight low greater than high limit | High limit value must be higher than low limit value. | |
| BAS-03-242 or DBX-03-242 | No carrier detected on the LAN socket | No carrier detected on the LAN socket | |
| BAS-03-243 or DBX-03-243 | The machine has a wrong IP address and is in APIPA mode | The machine has a wrong IP address and is in APIPA mode | |
| BAS-03-244 or DBX-03-244 | No DHCP server response | ||
| BAS-03-245 or DBX-03-245 | No DNS server response | ||
| BAS-03-246 or DBX-03-246 | Proxy server is not reachable | Proxy server is not reachable | |
| BAS-03-248 or DBX-03-248 | Cannot resolve spine address | ||
| BAS-03-249 or DBX-03-249 | Feature LAN disable | Error message occurs when calling to server using LAN but the feature was deactivated before. | |
| BAS-03-250 or DBX-03-250 | Unable to reach neopost server | Unable to reach neopost server | Cause 1: No connection to Internet Solution: Verify the Internet connection Cause 2: Setting of the firewall are not compatible with Neopost mailing system Solution: Check with the network administrator/IT the TCP ouput port Cause 3: Neopost server is off Solution: Contact Neopost back-office |
| BAS-03-255 or DBX-03-255 | LAN cable unplugged or no carrier detected on the LAN socket | LAN cable unplugged or no carrier detected on the LAN socket | Cause 1: The LAN cable is unplugged Solution: Check, reconnect or change the LAN cable Cause 2: The switch or the router are faulty or turned off Solution: Ask the IT/Network Administrator to check the cable/connection/router/switch |
