Returns and refunds policy
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Need to return your IMS Franking products to us?
Returns / Refunds Policy – IMS store
1. Time -
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
2. Method of refund -
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
3. Product condition -
The product must be in the same condition that you receive it and undamaged in any way.
4. Refund contact info -
Call the office on 0118 982 0988
or email info@ims-franking.co.uk
to get return instructions.
5. Charges -
If there are charges, this will be discussed when you get in touch
After we receive your item, our team of professionals will inspect it and process your refund.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team on 0118 982 0988
or email info@ims-franking.co.uk
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in August 2020.
Get in touch and find out what IMS Franking can do for your business...Call today on 0118 982 0988
